Returns & Refunds Policy

Last updated: September 28, 2026

Almost everything Printivize makes is produced to order from your artwork. A misprinted banner with your logo on it has no value to anyone but you, so we can’t restock or resell returned work. This policy explains what that means in practice, and what is covered if something goes wrong on our end.

Custom and personalized items

Custom products — including stickers and decals, signage and banners, decorated apparel, wedding and event stationery, business cards, and anything else printed or produced from artwork you supply or create — cannot be returned or refunded because you changed your mind, ordered the wrong quantity, or no longer need the item. Please double-check sizes, quantities, spelling and artwork before approving your order.

When something is actually wrong

If your order arrives defective, misprinted, materially different from your approved proof, or damaged in transit, we will reprint and reship it at no charge to you. You don’t pay again, and you don’t pay return shipping.

This covers, for example:

• Printing or production defects — streaking, misregistration, cutting errors
• Product that doesn’t match the proof you approved
• Wrong item, wrong size, or wrong quantity shipped
• Damage that clearly occurred in transit

Every claim is reviewed before a reprint is approved. A reprint covers only the affected items, and we decide whether to reprint, credit or refund them. Claims must be reported the way described below; problems caused by the customer, by an approved proof, or by use outside what the material is designed for are not covered.

How to report a problem

Contact us within 7 days of delivery. Email info@printivize.com with:

• Your order number
• A description of the problem
• Clear photographs showing the issue (and the shipping box, if it arrived damaged)

Photos matter — they let us identify what went wrong on our end and prevent it happening again. We may ask you to keep the original item until the claim is resolved, and occasionally to return it.

After 7 days we can’t verify whether a problem originated with us, so claims reported more than 7 days after delivery are not covered.

Proof approval and your responsibility

Before we produce most orders, you’ll approve a proof. Once you approve a proof, you’re accepting the artwork as shown — including spelling, layout, dimensions, colors and content. We can’t reprint free of charge for errors that were present in an approved proof, including typos in text you supplied.

If you spot a mistake after approving, contact us immediately. If we haven’t started production, we’ll fix it.

Materials, adhesion and real-world performance

Our responsibility covers how your order is printed. How a material performs once it leaves us depends on things outside our control — the surface it’s applied to, how it’s applied, weather, temperature, UV exposure, texture, cleaning products, and normal wear. Adhesive letting go on a dusty or textured surface, vinyl fading after a season outdoors, or a material failing because it was used somewhere it wasn’t designed for are not defects and aren’t covered by this policy.

If your project has demanding conditions — outdoor, vehicle, floor, high-heat, or an unusual surface — tell us before you order. Matching the right material to the job is exactly the kind of thing twenty years in this trade is good for, and it costs you nothing to ask.

Color accuracy

Screens emit light; ink and vinyl reflect it. Colors on your monitor or phone will not match printed output exactly, and results vary between substrates — a color printed on matte vinyl will not look identical to the same color on fabric or gloss stock. Reasonable color variation is a normal characteristic of printing and is not considered a defect.

If exact color matching is critical — brand colors, for instance — tell us before production and we’ll discuss a physical proof or a Pantone match.

Cancelling an order

Standard orders can be cancelled any time before you approve your proof. Once you’ve approved, production begins and the order can no longer be cancelled.

Custom Sticker Studio orders work differently. Because you review and approve your design inside the studio before checking out, these orders are treated as proof-approved the moment they’re placed, and they go into production quickly. We will still cancel your order if you contact us before your file goes to print — but that window is short, so email us immediately if you need to stop an order. Once printed, sticker orders cannot be cancelled or refunded.

Shipping timeframes

Production and shipping estimates are estimates, not guarantees. Once a package leaves our shop it’s in the carrier’s hands, and delays caused by carriers, weather or customs aren’t grounds for a refund. If you’re working to a hard deadline — a trade show, a wedding, an event — tell us up front and we’ll be straight with you about whether we can hit it.

Wholesale and trade orders

Wholesale and trade accounts may be covered by separate terms agreed at the time of order. Where those terms differ from this policy, they take precedence.

Questions

If something isn’t right, email us your order number and photos within 7 days of delivery and we’ll review it under this policy.

Printivize LLC
Rockland, Massachusetts
info@printivize.com